Shipping & Refund Policy
We want your shopping and service experience to be smooth, clear, and stress-free.
Shipping
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We currently ship to U.S. addresses only.
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Orders are processed generally within 1-3 business days.
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Shipping fees are calculated at checkout.
Local Pickup
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Available at 5161 Soquel Drive, Suite E in Soquel, during hours in a text or email that you will receive once your order is fulfilled + ready for pickup.
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We’ll email or text you when your order is ready.
Returns & Refunds — Products
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Unopened, unused products: return within 14 days for store credit or exchange.
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Opened/used products: non-returnable for health and safety reasons.
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Defective products: per California law, defective items will be replaced, repaired, or refunded.
Refunds — Services
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Prepaid services: non-refundable but may be rescheduled with required notice.
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Gift cards and prepaid packages: non-refundable, but valid per CA law.
Damaged or Incorrect Orders
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Contact us within 48 hours with photos.
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We’ll arrange a replacement, exchange, or store credit.
Final Sale Items
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Sale, clearance, and promotional items are final sale unless defective.